Contact
Get in Touch
Have a question about a Petra tour, found a price that’s out of date, or want to share feedback? We’d love to hear from you.
Email Us Directly
[email protected]
We typically respond within 24–48 hours (Sunday through Thursday). Please note: we’re not a tour operator, so we cannot make, modify, or cancel bookings directly. For booking issues, contact GetYourGuide customer support — they handle all reservations and refunds.
What We Can Help With
- Tour questions — comparing options, package differences, what’s included
- Travel tips — best time to visit, what to pack, Jordan Pass questions
- Price corrections — if you spot outdated prices on our site
- Content feedback — corrections, suggestions, missing information
- Press & partnerships — collaboration inquiries
What We Can’t Help With
Because we’re an independent guide, not a tour operator:
- We cannot book tours on your behalf — use the booking buttons on our site
- We cannot modify or cancel existing bookings — contact GetYourGuide directly
- We cannot issue refunds — refund policies are managed by the tour provider
- We cannot guarantee specific guides, vehicles, or hotel rooms
For booking support, GetYourGuide can be reached through their Help Center.
Response Times
We aim to respond within 1–2 business days. During peak travel seasons (March–May, September–November) responses may take slightly longer.
