Have a question about a Petra tour, found a price that’s out of date, or want to share feedback? We’d love to hear from you.

We typically respond within 24–48 hours (Sunday through Thursday). Please note: we’re not a tour operator, so we cannot make, modify, or cancel bookings directly. For booking issues, contact GetYourGuide customer support — they handle all reservations and refunds.

What We Can Help With

• Tour questions — comparing options, package differences, what’s included
• Travel tips — best time to visit, what to pack, Jordan Pass questions
• Price corrections — if you spot outdated prices on our site
• Content feedback — corrections, suggestions, missing information
• Press & partnerships — collaboration inquiries

What We Can’t Help With

Because we’re an independent guide, not a tour operator:

• We cannot book tours on your behalf — use the booking buttons on our site
• We cannot modify or cancel existing bookings — contact GetYourGuide directly
• We cannot issue refunds — refund policies are managed by the tour provider
• We cannot guarantee specific guides, vehicles, or hotel rooms

Response Times

We aim to respond within 1–2 business days. During peak travel seasons (March–May, September–November) responses may take slightly longer.